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Terms and conditions

GUIDELINES FOR USING LAUSANNE PALACE "LA CARTE"

Benefits and discounts are subject to the following terms:

  • Clients must state they will use a Lausanne Palace "La Carte" voucher upon booking.
  • Clients must present the Lausanne Palace "La Carte" digital voucher on arrival.
  • All payments must be made on-site.
     

RESTAURANT VOUCHERS
The 18 free meals in the Sandoz Foundation Hotels restaurants as stated on the Lausanne Palace "La Carte" digital app are subject to the following terms:      

  • Subject to availability in our restaurants.
  • One free meal per table for a minimum of 2 people (excluding drinks)>
  • Vouchers cannot be used in conjunction with other vouchers.
     

In terms of your receipt, the free meal will apply to the final bill for the meal (excluding drinks) as follows:

  • 2 people: 50% off
  • 3 people: 33% off
  • 4 people: 25% off
  • 5 people: 20% off
  • 6 people or more: 10% off

Restaurant vouchers cannot be used during the following special events or holidays:

  • Mother's Day
  • August 1st, National Day
  • Christmas Eve and Christmas Day
  • New Year's Eve and New Year's Day
  • February 14th, Valentine's Day
  • Easter Sunday and Monday
  • Some special events (special set menus and brunches)
     

HOTEL STAYS
Hotel bookings at Lausanne Palace and partner hotels are subject to availability.
Clients must state they have a Lausanne Palace "La Carte" voucher upon booking and present it at check-in. One voucher can be used per night and per room. Vouchers cannot be used in conjunction with other offers, discounts or special rates.
 

GENERAL INFORMATION
Any abuse or fraudulent use of the Lausanne Palace "La Carte" digital app will result in the cancellation and removal of the account.
Should your phone get lost or stolen, please contact Ms Ulrike Kuechle-Oguey as soon as possible.
Lausanne Palace "La Carte" vouchers on the Lausanne Palace "La Carte" digital app are valid for one year from the date of purchase. No extensions or automatic renewals apply. No termination is required on the expiry date. Vouchers that are not used during the Lausanne Palace "La Carte" validity period are non-transferable or refundable.
You are responsible for renewing it when you buy the Lausanne Palace "La Carte" on the digital app.
 

MEMBERSHIP TERMS

  • Any natural person of legal age or with the legal ability to contract in terms of the law in their country of residence can join the Lausanne Palace "La Carte" digital app.
  • The cost of membership is CHF 750.-
  • Clients must provide the compulsory items required by the Lausanne Palace "La Carte" mobile app and keep them up to date for the duration of the valid period.
  • The Lausanne Palace "La Carte" membership terms and T&Cs can be acknowledged online or on the Lausanne Palace "La Carte" digital app.
  • The Lausanne Palace "La Carte" does not guarantee the cardholder immediate availability of the provisions and services included in the vouchers.
  • Data collected is exclusively used by the Sandoz Foundation Hotels (Lausanne-Palace SA, Beau-Rivage Palace SA, Palafitte SA, Riffelalp Resort 2222m).
     

PERSONAL DATA/PRIVACY

  • Lausanne Palace "La Carte" clients acknowledge that we process their personal data in accordance with our internal privacy policy and they agree to receive communication about additional offers from us.
    Please see our privacy policy